Common Issues

First things to try for the most common issues. If these don’t resolve it, get help — and for Smart Return Bins, the full technical guide is in the Smart Return Bins section.

Smart Return Bin (SRB) lights

Light	Meaning	What to do
White	Ready to accept containers	Normal operation.
White with a few red spots	Data transmitting	Normal operation — no action needed.
Red	Liners are full	Empty both liners and re-install, sitting flat and square. If still red, email support with your location and SRB #.
Orange (door closed)	Fault	Unplug from power, wait, plug back in — should return to white. If not, email support.
Orange (door open)	Obstruction	Unplug, clear any blockage, plug back in. Door should close and light return to white.

SRB door won’t open or close

Unplug power (wall or back of bin) and check for a blockage. Clear it.
Plug back in — the door should open and close on a container scan.
If a soft reboot doesn’t work, see the full flapper-release procedure in the Smart Return Bins troubleshooting guide.

Checkout device / SRS tablet

Out of battery: charge to at least 20%, then reopen the Reusables checkout app. Keep it above 20%. If it won’t power on after charging, hold the side power button; verify the outlet with another device.
Not connecting to Wi-Fi: confirm the correct network is selected and check with your IT team for outages. If unresolved, contact urgent support.
Not scanning QR codes: check the camera is facing the right way and the zoom level. Contact support with the affected device — we can adjust the zoom remotely.
Checkout app closed: contact support with the affected device.

Reuser issues

Direct reusers to support@reusables.com, or in-app via Get Support. Helpful details: Reuser ID or phone on the account, date/time of the issue, checkout/return locations, and a brief description.

Get help →